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HOT Field-Service-Consultant Exam Materials - Valid Salesforce Field-Service-Consultant Valid Examcollection: Salesforce Certified Field Service Consultant

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Salesforce Certified Field Service Consultant Sample Questions (Q60-Q65):

NEW QUESTION # 60
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?

A. Only the Primary Assets related list on the Work Order object
B. Only the Primary Assets related list on the Asset object
C. Both the Primary Assets and Related Assets related lists on the Asset object
D. Both the Primary Assets and Related Assets related lists on the Work Order object

Answer: C

NEW QUESTION # 61
The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers

A. Select multiple Service Appointments from the list and bulk schedule them.
B. gy Select a ServiceAppointment from the list, use the "Candidates" action, and select the best time slot.
C. Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."
D. Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.
E. Select a Service Appointment from the list and use the "Schedule" action.

Answer: A,B,E

Explanation:
These three options are available to the dispatcher to schedule service appointments from the dispatch console while taking the scheduling policy into consideration. References:https://help.salesforce.com/s/articleView?
id=sf.fs_dispatch_console_schedule_appointments.htm&type=5

NEW QUESTION # 62
Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A. Service Urgency
B. Service Due Date
C. Customer Entitlement
D. Customer Working Hours

Answer: C

Explanation:
Explanation
Customer Entitlements are records that specify customers' support terms based on their contracts or warranties[38]. Customer Entitlements can be used to offer appropriate appointment booking windows for Gold versus Standard Customers by defining different appointment windows for different entitlement levels[39]. Service Due Date is a field on the work order object that indicates when a work order must be completed by[40]. Customer Working Hours are records that define when customers are available for service appointments[41]. Service Urgency is a field on the work order object that indicates how quickly a work order must be completed[42]. References:
https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_appointment_windows_entitlements.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_orders_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_customer_working_hours_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_orders_fields.htm&type=5

NEW QUESTION # 63
Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?

A. Allow Status Transitions based on Role.
B. Block Status Transitions using a Validation Rule.
C. Configure Status Transitions based on Resource Type.
D. Limit Status Transition based on Profile.

Answer: D

NEW QUESTION # 64
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?

A. Field Service Lightning Mobile License
B. Field Service Lightning Scheduling License
C. Field Service Lightning Standard Permissions
D. Field Service Lightning Admin Permissions

Answer: D

Explanation:
Explanation
Field Service Lightning Admin Permissions are required to set up new territories, define new schedule policies, and control settings on the Gantt chart. These permissions allow users to access and modify field service settings and objects.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_permissions.htm&type=5

NEW QUESTION # 65
......

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